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1.Who can be given a certificate of good conduct?

In Kenya, a certificate of conduct is issued to Kenyans residing in the country, Kenyans residing in foreign countries, foreign citizens (who are not aliens or refugees in Kenya) and foreign citizens (who are aliens and refugees in Kenya)

    2.What are the requirements of getting a certificate of good conduct?

  • A person who is above 18 years of age and person must have a second generation national ID and a clear photocopy of the national ID.
  • A child or a person below 18 years of age must have an original birth certificate and a clear copy of the birth certificate.
  • Payment of shs 1,000 to a cashier at CID offices.

In Kenya, a certificate of good conduct is easily obtained where one has various conditions. The first condition of acquiring the certificate is lack of any criminal records with the Kenya Police department. The finger prints of the Kenyan seeking a good conduct certificate are run through the system of criminal records. In cases where the prints have no record, the person will be issued with a certificate.

3.Where is the certificate of good conduct issued in Kenya?

The certificate of good conduct is issued from the Criminal Investigation Department in Kenya.

  • For dwellers of Nairobi, the certificate of conduct is obtained from the CID headquarters. The location of Criminal Investigation Department headquarters in Nairobi is along Kiambu Road in Muthaiga area.
  • For other persons in other parts of Kenya, outside Nairobi can obtain their certificate of conduct from the Divisional CID offices in various regions. The official receipt paid in the Divisional CID offices, the clear photocopy of the national ID, the prints taken, and a cover letter are usually forwarded to the Criminal Investigation Department (CID) headquarters.

4.What does a certificate of good conduct mean?

A certificate of good conduct means that the particular Kenyan holder has been searched in the criminal records of Kenya, and no criminal record has been traced. The validity of a certificate of good conduct is based on the information provided as from the date of issuance of the certificate.

An employer in Kenya will require you to provide a valid certificate of good conduct or one that was taken at least three years ago. The certificate of good conduct in Kenya shows that a job candidate is of good morals, behaviors and obeys the law.

5.How long does the certificate of good conduct take before it is provided?

A certificate of good conduct in all parts of Kenya takes one to two weeks to be provided to a person who has applied.

6. Where to get the police abstract?

A police abstract can be downloaded from the Kenya police website.

7.What are the Kenya police entry requirement?

An applicant shall be a person who:

    Is a citizen of Kenya
    Hold a Kenya National Identity Card
    Possess a minimum qualification of ‘D+’( Plus) in the Kenya Certificate of Secondary Education (KCSE) examination with a ‘D+’ (Plus) in either English or Kiswahili languages;
    Be aged between 18 and 28 years for holders of KCSE Examination Certificate or its equivalent, and up to 30 years for diploma and degree holders;
    Meets the requirements of chapter six of the constitution.
    Is physically, mentally and medically fit
    Has no criminal convictions or pending criminal action.
    Female candidates must not be pregnant at recruitment and during the entire training period

Security is a basic human right. This is underlined by Article 3 of the Universal Declaration of Human Rights. As a member of the family of nations, Kenya subscribes to this Declaration. As a country, we regard security as a matter of national priority.

Security of person's as a basic human right, is also one of the most significant factors contributing to the quality of communities worldwide. Security provides an enabling environment for citizens to live and work in, and it stimulates social, economic and political development.

Kenya's transition, and prospects of development, hinge to a great extent on the country's ability to guarantee security within her borders. This is a goal that the current Government is committed to attain. It is also a good that many Kenyan's are longing for.

In this regard, the Government has made some important steps. A task force appointed in March 2003 is drawing a road map for the Police Reforms. The Commissioner of Police is committed to a Police Force whose members are motivated, people friendly, open, relaxed and honest with one another and the public; know their role and mandate and be proud of their job; appreciated by the public…

The just concluded Constitutional review holds a promise for the establishment of an emancipated Police Service, that will operate in conformity with democratic transformation from the current practice of Regime Policing to Democratic Policing (Community Policing)

These measures augur well with the Police Reforms as well as the goodwill of citizens. An international survey conducted in January 2003 placed Kenyan's as the most optimistic citizens in the world. The Government will do well to tap into this optimism. It is the energy that will drive the nation's transformation to Its desired destination.

For citizen's security:this is the moment.

To be a world class police service, with a people-friendly, responsive and professional workforce.
We are committed to providing T quality police service to meet the expectations of our customers; by upholding the rule of law,
creating and maintaining strong partnerships for a conducive social, economic and political development of Kenya.
Be proactive and responsive in the discharge of our duties:

  • To exercise integrity and courtesy at all time;
  • To cultivate and maintain partnership with all stakeholders;
  • To create and maintain team spirit within the service;
  • To be fair and firm in all our undertakings;
  • To maintain a disciplined and professional workforce;
  • To be gender sensitive; and
  • To promote, protect and respect the human rights of our customers.


  • Maintenance of law and order;
  • Preservation of peace;
  • Protection of life and property;
  • Prevention and detection of crime;
  • Apprehension of offenders; and
  • Enforcement of all laws and regulations with which it has been charged.

Do You Want To Be Safer?

Now you can contribute in the fight against crime in your neighbourhood. You should not only be able to live without fear of crime but also be responsible for keeping your community safe.

What Is Community Policing?

Community Policing is an approach to policing that recognizes the independence and shared responsibility of the Police and the Community in ensuring a safe and secure environment for all citizens. It aims at establishing an active and equal partnership between the Police and the public through which crime and community safety issues can jointly be discussed and solutions determined and implemented.

How does community policing work?

• Creation of understanding between the police and the community about their role in crime prevention.
• Supplementing police patrols through private guards and neighbourhood watch groups.
• Education, capacity building, enhancing Kenya Police personnel and members of the community to enable constructive participation in addressing the problems of crime.
• Forming community policing victim support centres.
• Training response teams (units).
• Improving street lighting (security lights) to reduce crime.
• Evaluating community policing programmes.
• Giving special attention to vulnerable groups who are most likely to become victims e.g. women and children.
• Share responsibility and decision-making as well as sustainined commitment from both the police and community, with regard to safety and security needs.
• Enhancement of accountability of the police to the community they serve.
• Resolving conflict between and within community groupings in a manner which enhances peace and stability.
• Basing problem solving activities on a consultative approach that constantly seeks to approve responsiveness to identified community needs.
• Participation of all members of the Kenya Police in community policing and problem solving initiatives.
• Ensuring that community policing informs, guide and sustain all policing activities.

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What is your role?

• Volunteer information on suspicious characters or activities.
• Information remains the most effective tool hence volunteers it.
• Work closely with the Police through Community Policing Forums.
• Helping the police to help you by offering any kind of support.
• Encourage greater contacts between neighbours.
• Supporting the victims of crime through counselling.
• Safeguarding your own neighbourhoods. E.g. by forming security watch schemes.
• Security begins with one-self; hence you should be alert always.
• Never take the law into your hands.

What is the role of the police?

• Communicate with the community
• Give feedback
• Listen more and understand public needs
• Being problem solvers
• Being transparent, accountable and effective
• Being professional in carrying out Police duties
• Helping in formation of CPF’s
• Maintenance of law and order in crime prevention strategies.
• Enforcement of law and order
• Patrolling in their beat areas effectively

How to start a Community Policing Forum (CPF)

A Community Policing Forum (CPF) is a group of people from the Police and different committees (local leaders, residents, and community based organizations) who meet to identify and solve problems in their areas.

The Community Policing Forums can be established in residential places, business areas and estates near local Police Stations for easy communications and complementary support.

Points to note:

• First identify the problems that affect your community
• Contact Community Policing Unit (C.P.U)
• Organize joint sensitization workshops together with C.P.U
• Plan and implement community policing programmes
• Monitor and evaluate through the committees formed

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How effective is Community Policing?

• Knowledge of the crime to be reduced
• Know crime spots(locations)
• Know the criminals
• Know other problems of the area
• Know timing of criminal activities
• Find solutions to the local problems

How Community Policing will benefit you?

• Develop closer liaison between Police and the public thereby improving their relationship and removing fear of Police
• Enhance public confidence and trust in the Police ability to control crime
• Encourage public participation thereby reducing the demand upon Police Service
• Encourage property marking
• Improved crime reporting
• Reduction in the rate of crime
• Create public awareness on the need to safe guard their own neighborhoods.
• Encourage greater contact between neighbors and promotes community participation hence provide room for innovation and creativity.
• Reduced fear of crime
• Reduced complaints against police
• Help to cultivate public spirit in assisting police in combating crime

What are the Tenets of Community Policing?

• Commitment to prevent crime
• Ensuring police accountability and openness to the public
• Customized police services
• Community organization.


The Police are the most visible institution of the security sector and their functions impact on the entire citizenry. Community policing is a new style of policing that is responsive to the needs of local communities; a force multiplier that contributes to conflict management.

Within the context of the Police Reforms, the Police are equally required to display a complete attitudinal transformation. A police that is seen to have changed its character, making a break from past practices and working in partnership with communities offers profound resonance to creating a partnership. But the Police will not build legitimacy in a society where a uniformed officer is more a cause for fear than a source of protection. Where legacies of mistrust are not overcome, creating a new culture of trust and cooperation will be difficult to forge. Community policing is therefore predicated on shedding suspicion and stereotypes and forging a working relations.

Community policing is not a one time venture but a continuous process.

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Community policing is both a philosophy (a way of thinking) and an organizational strategy (a means to implement out that philosophy), that allows the police and community to work together to solve problems of crime and insecurity. Community policing rests on two core pillars:

a. Adopting policing practices that involve communities in making decisions about their own security.

b Establish a long-term partnership between communities and the Police.


The following are the fundamental principles of community policing:

a. Policing by consent rather than by coercion.

b. The police and the community working together.

c. Identifying the security priorities of the community.

d. Tailoring policing to meet community needs and priorities.


The successful implementation of community policing requires a monumental leap of faith by both the police and the public and a commitment to effect change. It is also a complex process that requires action to be taken at multiple levels and the requisite planning to translate the strategy into practice, both within the Kenya Police and among the public. It is critical that communities set realistic and achievable objectives in this venture.

The Kenya Police has conducted the necessary training in the contents and the modalities of community policing, specifically targeting the middle and lower rank officers, who will be charged with implementing this strategy.

The greatest handicap in community policing is transcending the shift in paradigm necessary for attitudinal transformation from the current adversarial posture characterized by mistrust and mutual blame to one of partnership and cooperation. Ultimately, the objective is to isolate criminals.


a. The community will be responsible for mobilization and organization of the community committees they select to engage their Police Station on crime prevention.

b. Community policing encourages broad, but not unlimited role for the community and sets to guard against creating unrealistic expectations of police.

c. The community must reciprocate by providing criminal intelligence and cooperating with the Police.

d. The Police mandate will be determined on a problem by problem basis within the context of the specific problem being addressed.

e. The Police will encourage input from community while preserving ultimate decision in cognizance of its functions in law.

f. Both the community and the Police must create a working partnership and mutual confidence to solve security problems and desist from unnecessarily blaming each other.


The planning and design of this strategy has been tailor-made to address circumstances peculiar to each community. Each party will need to be clear on the principles of community policing, while remaining flexible about adapting it to the context of their localities.

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The definition of priorities of the engagement should include:

a. Key safety and security challenges that emanate from the community’s assessment of its priorities.

b. Particular areas of focus, such as specific safety and security problems relating to a particular region or social group.

c. Security advice by the Police.


The Kenya Police has identified the following as the initial objectives necessary to roll out the community policing strategy. These form the baseline requirements that are common to all communities nationally.
This includes the following:

a. Immediate formation of community policing committees.

b. Identification of critical areas of local intervention in keeping with needs of each community.

c. Gathering of criminal intelligence.

d. Safeguarding the identity of informers.

e. Create a standardized operating procedure in conducting Community Policing meetings.

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The Kenya Police has set internal benchmarks and indicators to monitor the implementation. These are simple, realistic and inexpensive measures. The indicators should comprise:

a. A balanced checklist of activities.

b. Responsiveness or resistance by the Police or community.

c. Statistics of implementation in terms of crime reduction.


Creating conflict resolution mechanisms is a key tenet of our Community Policing strategy that enables the Police to solve disputes or conflicts in partnership with the communities they serve. This is a collaborative measure that does not prevent parties from going to court to seek legal redress. Conflict resolution mechanisms include:

a. Village or community committees that enable the Police to conduct collaborative conflict resolution.

b. Linkages between these mechanisms and Government structures like District Security Committees.

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The Kenya Police will monitor the progress of the strategy through its chain of command, particularly during its early stages. Important features will include:

a. Pilot Projects – Pilot activities will be conducted to and replicable in other Stations. Such pilot projects offer the opportunity to test approaches and re-adjust if necessary.

b. Accountability Structures – Each Community Policing committee will be accountable to its own community through accountability structures that include internal review meetings and mechanisms and community barazas. Each community will prioritize its own work plans.


Community-Based Policing can be a cement for security and development. A Police Force supported by the community and capable of arresting insecurity can have a far-reaching impact in enabling a lasting economic, social and political development. However, as international efforts have so far indicated, reforming a Police organization, re-orienting their shoddy public image and improving their service delivery, means facing daunting political, financial, logistical and historical obstacles.

Achieving lasting and effective reform requires addressing issues of management, leadership, political will, set attitudes, established behaviours and negative public perceptions. It's very complexity can be intimidating. Nonetheless, its centrality means that it is an issue that cannot be shied away from.

With Police reforms now undertaken, it is paramount that there should be a clear understanding of what it entails and how is should be undertaken. It is hoped that this guide will be useful in both situating Community-Based Police reform within border policy debates, and guiding those planning the implementation.



  1. Facilitate the expeditious, efficient, lawful and reasonable, impartial and procedurally fair method of resolution of complaints.
  2. Make police accountable to the public for their action
  3. Ensue independent handling of complaints by the service
  4. Enhance confidence in both the public and the police in handling of complaints against the service
  5. Submit quarterly returns to the Internal Affairs Unit on cases handled by the Directorate for onward transmission to IG
  6. Liaise with IAU to ensure that all complaints received are properly investigated to the satisfaction of the complainant.
  7. Act as a linkage between the DIG Kenya Police Service and various units and formations as far as complaints handling is concerned.

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PO BOX 30083,
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Telephone: (020) 341411/6/8