FUNCTION OF COMPLAINTS DIRECTORATE
- Facilitate the expeditious, efficient, lawful and reasonable, impartial and procedurally fair method of resolution of complaints.
- Make police accountable to the public for their action
- Ensue independent handling of complaints by the service
- Enhance confidence in both the public and the police in handling of complaints against the service
- Submit quarterly returns to the Internal Affairs Unit on cases handled by the Directorate for onward transmission to IG
- Liaise with IAU to ensure that all complaints received are properly investigated to the satisfaction of the complainant.
- Act as a linkage between the DIG Kenya Police Service and various units and formations as far as complaints handling is concerned.